NEURON DATA IN TELECOMMUNICATIONS
SELECTED CUSTOMERS
Alberta Government Telephone
Bell Canada
BT Tymnet
Cincinnati Bell Information Systems
Computer & Microimage
ComTech Mobile Telephone
Contel
Fusion Systems
GTE
Larse
MCI
Motorola
MPR
Objective Systems Integrators
Octacom
Office des Publications Officielles
Office des Communaut‚s Europ‚ennes
Pacific Bell
Questel
ROLM
Southwest Bell
Telenet
Teltech
Telwatch
AIRTOUCH COMMUNICATIONS
AIRTOUCH Communications used Neuron Data's Elements Environment to
develop FraudPro, a Cellular Automatic Frequency Planning application that detects
cellular use fraud. The application, which runs on a Sun platform, uses pattern
matching to parse different frequency waves for abnormal use patterns.
AT&T
Headquartered in Glen Allen, Virginia, AT&T Network Systems is using OPEN
INTERFACE ELEMENTS to convert existing network management applications from
UNIX to PC. The suite of network management applications in operator services
includes call placement and tracking applications. The systems are used extensively
within AT&T, and are also resold globally by the company. They run on Sun Solaris
and access Informix databases. AT&T chose Neuron Data tools because of their
portability and internationalization features.
Several other systems are being developed at AT&T headquarters including:
- a C/S ELEMENTS internal application that analyzes problems causing failures in
service. This Inquiry and Adjustments system will serve as an information
gathering tool for customer service agents, both in the centers and field locations;
and
- an OPEN INTERFACE ELEMENTS-based distributed, multi-tier help-desk system
for AT&T's 800-number business customers.
BELL NORTHERN RESEARCH
Bell Northern Research chose Neuron Data's extensive toolset to build two expert
applications.
Bell Northern Research developed a network configuration, routing and real-time
switch application with NEXPERT OBJECT and OPEN INTERFACE ELEMENTS. The
application automatically routes calls and manages network traffic. The front-end is
GUI intensive, and its expert system runs transparently in the background. The
system runs on DEC/Ultrix and Macintosh platforms and accesses an Oracle database
where network information is stored.
Using SMART ELEMENTS, Bell Northern Research developed Super Node Data
Manager. This system is used to configure switchboards. It accesses Sybase and
Informix databases.
BELL SOUTH
Bell South developed a Service Activation & Routing system with SMART ELEMENTS.
This system will serve as the central interface for all new phone services at Bell
South, both business and residential. Service activation knowledge bases will
function as global repositories of information about phone-line feature availability
(i.e. call waiting, caller I.D., etc.).
The Service Activation & Routing system is a distributed client/server application in
which the Nexpert engine is being used for server processes. The application
incorporates a distributed object broker technology (ORBIX) on both the client and
the server. An O-O consulting company, Technicalities is assisting Bell South's
service activation development team and built a C++ module that integrates
Nexpert with ORBIX.
The development and deployment environment for the application is HP and
Windows.
CINCINNATI BELL INFORMATION
SYSTEMS
Cincinnati Bell Information Systems, a Neuron Data Value Added Reseller, uses
OPEN INTERFACE ELEMENTS on Sun SPARC and PC platforms to build large-scale,
custom applications for its Edge product line. Edge is sold in a variety of
telecommunications environments. An example of a large Edge application is Focus,
which handles cellular phone billing.
CORAL SYSTEMS
Coral Systems developed FraudBuster which uses NEXPERT OBJECT to track and
prevent three common types of cellular phone fraud: subscriber fraud, clone phones
and tumbler phones. FraudBuster runs on UNIX systems from Sun, HP, IBM and
DEC.
FraudBuster begins to work when a new subscriber signs on to the cellular network.
The system builds a complete subscriber profile, or "fingerprint," which identifies the
subscriber's typical usage patterns. This fingerprinting is used to continually screen
and test all calls and detect any anomalies. By targeting potential fraud more
accurately, the system has reduced the number of Coral's fraud investigations by
several hundred.
NORTHERN TELECOM
Northern Telecom is using OPEN INTERFACE ELEMENTS to develop an inventory
system. They also recently developed another OPEN INTERFACE ELEMENTS application
named Global Order Flow. This marketing system tracks the state of customer
orders. The application was developed and tested on Sun, and is being rolled out on
DOS, Windows, Macintosh and Sun platforms. The database in use is Oracle.
Northern Telecom currently is using embedded SQL to access data, but plans to use
C/S ELEMENTS in the near future.
NTT
Japan's NTT recently purchased OPEN INTERFACE ELEMENTS to build an office
automation application for 7,000 researchers and staff working in NTT laboratories.
This multi-platform application will run on Macintosh, Sun and PC platforms.
OCTACOM
Octacom developed a network management tool based on NEXPERT OBJECT named
Allink. This computer network manager monitors traffic activity over the network
and flags abnormal network overloads. Allink is customizable to support a variety
of networks and systems.
OCTEL COMMUNICATIONS CORP.
Octel is using OPEN INTERFACE ELEMENTS to build internal directory services,
client/server applications that target strategic business needs for Macintosh and
Windows clients. Octel recently purchased C/S ELEMENTS to enhance the applications
with data access capabilities on Macintosh, Windows and Sun.
PRISM SYSTEMS
Prism Systems is a Canadian-based, wholly-owned subsidiary of Northern Telecom.
The company is using C/S ELEMENTS++ and OPEN INTERFACE ELEMENTS to develop an
application that will control switches and route calls. Additionally, because the
application will be developed in both Toronto and British Columbia and running in
Berkeley, Toronto and British Columbia, Prism Systems is utilizing Neuron Data's
Distributed Messaging to distribute the application across the dispersed network and
manage the distributed pieces of the application.
SAIC VENTURA
SAIC is using NEXPERT OBJECT and OPEN INTERFACE ELEMENTS in a training and
operational system application that identifies noise display on radar. SAIC
developed the application in conjunction with Hughes Aircraft and the U.S. Warfare
Center, which initialized the project. The application runs on Sun and Macintosh
platforms.
STRATEGIC SYSTEMS
CONSULTING
Strategic Systems Consulting developed Cellular TroubleShooter, an expert- system
application for the cellular phone industry. The application was designed to help
customer service representatives resolve problems that customers encounter when
using their cellular phones. The application, which uses NEXPERT OBJECT, runs on
Macintosh, IBM compatible PCs (DOS and OS/2), UNIX workstations and
minicomputers, DEC VAX (VMS) and IBM mainframe computers (VM and MVS).
TCI
TCI, the world's largest cable TV company, chose the Elements Environment to
develop a mission-critical, customer service application that is connected to
potentially one of the world's largest customer databases. The complex system,
named Subscriber Media Management Technology (Summit), in two years will hold
300 Gbytes. Summit is a cross-functional, extended-enterprise system that integrates
collection, payroll, banking, e-mail and more. The application accesses Sybase and
Oracle databases. The success of Summit is critical for TCI to hold its leadership
position in an increasingly competitive communications market. This application is
highlighted in the cover story of the September 18, 1995 issue of Information Week
magazine (see excerpt below).
"TCI is in the midst of a massive reengineering project that involves every key
information technology resource within the company- from financial operations
and human resources to billing and customer service. The reengineering is designed
to let TCI sell virtually instant access to the Internet, commercial on-line services,
wireless communications, and other information sources. Summit will allow some
6,000 TCI representatives around the country using Power Macintoshes, to quickly
sell and deploy services or order repairs for its customers. Summit will use a SQL
Server 10 relational database from Sybase, with a common graphical user interface
from Neuron Data, Inc."
TCSI
TCSI recently deployed a NEXPERT OBJECT-based application that provides network
management. The system runs on Sun Solaris.
U.S. WEST
U.S. West is using NEXPERT OBJECT and OPEN INTERFACE ELEMENTS for a large, help-
desk application. The company recently purchased C/S ELEMENTS to enhance the
system with data access capabilities.
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