NEURON DATA IN TELECOMMUNICATIONS
Alberta Government Telephone
Computer & Microimage
ComTech Mobile Telephone
Objective Systems Integrators
Office des Publications Officielles
Office des Communaut‚s Europ‚ennes
AIRTOUCH Communications used Neuron Data's Elements Environment to develop FraudPro, a Cellular Automatic Frequency Planning application that detects cellular use fraud. The application, which runs on a Sun platform, uses pattern matching to parse different frequency waves for abnormal use patterns.
Headquartered in Glen Allen, Virginia, AT&T Network Systems is using OPEN INTERFACE ELEMENTS to convert existing network management applications from UNIX to PC. The suite of network management applications in operator services includes call placement and tracking applications. The systems are used extensively within AT&T, and are also resold globally by the company. They run on Sun Solaris and access Informix databases. AT&T chose Neuron Data tools because of their portability and internationalization features.
Several other systems are being developed at AT&T headquarters including:
- a C/S ELEMENTS internal application that analyzes problems causing failures in service. This Inquiry and Adjustments system will serve as an information gathering tool for customer service agents, both in the centers and field locations; and
- an OPEN INTERFACE ELEMENTS-based distributed, multi-tier help-desk system for AT&T's 800-number business customers.
BELL NORTHERN RESEARCH
Bell Northern Research chose Neuron Data's extensive toolset to build two expert applications.
Bell Northern Research developed a network configuration, routing and real-time switch application with NEXPERT OBJECT and OPEN INTERFACE ELEMENTS. The application automatically routes calls and manages network traffic. The front-end is GUI intensive, and its expert system runs transparently in the background. The system runs on DEC/Ultrix and Macintosh platforms and accesses an Oracle database where network information is stored.
Using SMART ELEMENTS, Bell Northern Research developed Super Node Data Manager. This system is used to configure switchboards. It accesses Sybase and Informix databases.
Bell South developed a Service Activation & Routing system with SMART ELEMENTS. This system will serve as the central interface for all new phone services at Bell South, both business and residential. Service activation knowledge bases will function as global repositories of information about phone-line feature availability (i.e. call waiting, caller I.D., etc.).
The Service Activation & Routing system is a distributed client/server application in which the Nexpert engine is being used for server processes. The application incorporates a distributed object broker technology (ORBIX) on both the client and the server. An O-O consulting company, Technicalities is assisting Bell South's service activation development team and built a C++ module that integrates Nexpert with ORBIX.
The development and deployment environment for the application is HP and Windows.
CINCINNATI BELL INFORMATION
Cincinnati Bell Information Systems, a Neuron Data Value Added Reseller, uses OPEN INTERFACE ELEMENTS on Sun SPARC and PC platforms to build large-scale, custom applications for its Edge product line. Edge is sold in a variety of telecommunications environments. An example of a large Edge application is Focus, which handles cellular phone billing.
Coral Systems developed FraudBuster which uses NEXPERT OBJECT to track and prevent three common types of cellular phone fraud: subscriber fraud, clone phones and tumbler phones. FraudBuster runs on UNIX systems from Sun, HP, IBM and DEC.
FraudBuster begins to work when a new subscriber signs on to the cellular network. The system builds a complete subscriber profile, or "fingerprint," which identifies the subscriber's typical usage patterns. This fingerprinting is used to continually screen and test all calls and detect any anomalies. By targeting potential fraud more accurately, the system has reduced the number of Coral's fraud investigations by several hundred.
Northern Telecom is using OPEN INTERFACE ELEMENTS to develop an inventory system. They also recently developed another OPEN INTERFACE ELEMENTS application named Global Order Flow. This marketing system tracks the state of customer orders. The application was developed and tested on Sun, and is being rolled out on DOS, Windows, Macintosh and Sun platforms. The database in use is Oracle. Northern Telecom currently is using embedded SQL to access data, but plans to use C/S ELEMENTS in the near future.
Japan's NTT recently purchased OPEN INTERFACE ELEMENTS to build an office automation application for 7,000 researchers and staff working in NTT laboratories. This multi-platform application will run on Macintosh, Sun and PC platforms.
Octacom developed a network management tool based on NEXPERT OBJECT named Allink. This computer network manager monitors traffic activity over the network and flags abnormal network overloads. Allink is customizable to support a variety of networks and systems.
OCTEL COMMUNICATIONS CORP.
Octel is using OPEN INTERFACE ELEMENTS to build internal directory services, client/server applications that target strategic business needs for Macintosh and Windows clients. Octel recently purchased C/S ELEMENTS to enhance the applications with data access capabilities on Macintosh, Windows and Sun.
Prism Systems is a Canadian-based, wholly-owned subsidiary of Northern Telecom. The company is using C/S ELEMENTS++ and OPEN INTERFACE ELEMENTS to develop an application that will control switches and route calls. Additionally, because the application will be developed in both Toronto and British Columbia and running in Berkeley, Toronto and British Columbia, Prism Systems is utilizing Neuron Data's Distributed Messaging to distribute the application across the dispersed network and manage the distributed pieces of the application.
SAIC is using NEXPERT OBJECT and OPEN INTERFACE ELEMENTS in a training and operational system application that identifies noise display on radar. SAIC developed the application in conjunction with Hughes Aircraft and the U.S. Warfare Center, which initialized the project. The application runs on Sun and Macintosh platforms.
Strategic Systems Consulting developed Cellular TroubleShooter, an expert- system application for the cellular phone industry. The application was designed to help customer service representatives resolve problems that customers encounter when using their cellular phones. The application, which uses NEXPERT OBJECT, runs on Macintosh, IBM compatible PCs (DOS and OS/2), UNIX workstations and minicomputers, DEC VAX (VMS) and IBM mainframe computers (VM and MVS).
TCI, the world's largest cable TV company, chose the Elements Environment to develop a mission-critical, customer service application that is connected to potentially one of the world's largest customer databases. The complex system, named Subscriber Media Management Technology (Summit), in two years will hold 300 Gbytes. Summit is a cross-functional, extended-enterprise system that integrates collection, payroll, banking, e-mail and more. The application accesses Sybase and Oracle databases. The success of Summit is critical for TCI to hold its leadership position in an increasingly competitive communications market. This application is highlighted in the cover story of the September 18, 1995 issue of Information Week magazine (see excerpt below).
"TCI is in the midst of a massive reengineering project that involves every key information technology resource within the company- from financial operations and human resources to billing and customer service. The reengineering is designed to let TCI sell virtually instant access to the Internet, commercial on-line services, wireless communications, and other information sources. Summit will allow some 6,000 TCI representatives around the country using Power Macintoshes, to quickly sell and deploy services or order repairs for its customers. Summit will use a SQL Server 10 relational database from Sybase, with a common graphical user interface from Neuron Data, Inc."
TCSI recently deployed a NEXPERT OBJECT-based application that provides network management. The system runs on Sun Solaris.
U.S. West is using NEXPERT OBJECT and OPEN INTERFACE ELEMENTS for a large, help- desk application. The company recently purchased C/S ELEMENTS to enhance the system with data access capabilities.