Diapositive PPT
Fidelity Touch-tone Express™
Touch-tone Express supports 75% of all Fidelity customers at 1/12 the cost per user vs. service reps.
New services were added: Mutual Funds, Dynamic message updates, personal quote portfolios, etc.
In 1/2 a second, users are identified when they call in and the rules are applied to personalize each user session.
300,000 users access it every day. This drastically decreases the load placed on reps for basic inquiries.
Customer Rep Workstation project started for 2,500 reps because of the success of Touch-tone Express.
A HUGE Customer Success in Production!!!