Fidelity Touch-tone Express™
Problem #1 - Old mainframe application.
- Response time too slow and not personalized.
Problem #2 - Not “Adaptive.”
- Hard to add new products / services. The hard coded
rules on a mainframe could not quickly change.
Problem #3 - Slow Updates.
- Fidelity needed to provide QUICK updates to rules.
Business Challenge - Rebuild Touch-tone Trader ™