TCI CHOOSES ELEMENTS ENVIRONMENT
FOR MISSION-CRITICAL CUSTOMER SERVICE APPLICATION
TCI, the world's largest cable TV company, has chosen the Elements Environment to develop a mission-critical customer service application connected to potentially one of the world's largest customer databases. Called Summit (Subscriber Media Management Technology), the complex system will hold 300 Gbytes in two years. The success of Summit is critical for TCI to hold its leadership position in an increasingly competitive communications market. This application is highlighted in the cover story of Information Week, September 18, 1995. (See excerpts below.)
"TCI is in the midst of a massive reengineering project that involves every key information technology resource with the company -- from financial operations and human resources to billing and customer service. The reengineering is designed to let TCI sell virtually instant access to the Internet, commercial online services, wireless communications, and other information sources. Summit will allow some 6,000 TCI representatives around the country using Power Macintoshes, to quickly sell and deploy services or order repairs for its customers. Summit will use a SQL Server 10 relational database from Sybase, with a common graphical user interface from Neuron Data, Inc."